Privacy Policy
Privacy Policy
Last updated: June 2026
Fundamentals
ilogs smartwear GmbH – hereinafter referred to as “ILOGS” – places great importance on protecting your personal data. When processing it, we adhere to the current provisions of the European General Data Protection Regulation (GDPR) in its respectively applicable version. Below you will find an explanation of the manner in which we process your personal data when you use our website, web shop, web application, smartphone applications, our smart ring or services, and when you contact our support.
Changes to this Privacy Policy
We will regularly review and update this privacy notice in line with changing legal, technical and business developments. When we update this privacy notice, we will record the date of the last revision at the beginning of this statement. We recommend that you read this Privacy Policy regularly in order to stay informed about how we protect your personal data.
Controller of data processing
Responsible for the processing of personal data is ilogs smartwear GmbH, Krone Platz 1, 9020 Klagenfurt am Wörthersee, Austria. If you have any questions, please contact us by e-mail: datenschutz@ilogs.care or write directly to our Data Protection Officer:
ilogs smartwear GmbH
FAO Andreas Jansa, Data Protection
Krone Platz 1 | 9020 Klagenfurt am Wörthersee
Austria
Which data is collected from you and how
Depending on the purpose and the manner in which you get in touch with us, or which of our products you use, you may pass on data to us that we process. Below you will find an overview of which data you can provide to us via which channels.
Through which channels is data collected
You can get in touch with us in various ways. In doing so, data is collected from you so that we can provide our services. This includes our website, the web shop, web application, smartphone applications (e.g. the Nextring app) and services, as well as your communication in the context of a support request.
Data you provide to us
When using our devices (such as the N2 Pro) and services, you may provide the following personal data to us:
– Master data such as first name, surname, username, salutation
– Contact data such as billing address, delivery address, home address, e-mail, telephone
– User information such as gender, height and weight, user ID and other information you provide to us
– Activity and context information provided by users, such as activities, notes, comments, user feedback and tags that you enter into the app.
– Calculated user, sleep, health and activity data such as sleep phases (deep, light, REM, awake), activity level during the day, daily condition and body mass index
– Login data such as username and password for our systems
Data we automatically collect from you
In addition to the data you provide to us, the following data is collected:
– Technical data such as MAC and IP address, browser type, operating system, and the type of device with which you access our websites and applications
– Usage data of features that you use on our websites and applications.
– The contents of conversations with our support department may be recorded in writing in tickets for the purpose of follow-up.
How we protect your data
Place of data processing
Your data is processed within the EU and the European Economic Area. Currently, this is a data centre in France certified in accordance with ISO 9001:2015 and ISO 27001:2013. The transmission of the data from the app to the data centre is encrypted.
Technical and organisational measures (TOMs)
The TOMs are implemented by ILOGS in accordance with the GDPR. They are continuously evaluated for feasibility and state of the art and, where necessary, improved and raised to a higher level of security and protection.
For what purposes is your data processed
The data collected from you is processed for the following specific purposes. Several purposes may also apply at the same time.
– Provision of the product and the services
– Billing of our services
– Communication with you regarding your enquiries
– Improvement of our product and the services
– Marketing: we inform you about new products by e-mail
Note:
When information is aggregated or anonymised, it is no longer personal data.
Disclosure to third parties
ILOGS does not sell or rent your personal data and only shares it with certain trusted service providers and partners in order to provide and improve our services, to enable partner services and other offers, and to run our business. Whenever we share data with third parties, we require that your data be used only for the purposes approved by us and only for the reasons stated in this Privacy Policy. We also require these service providers to protect your personal data at least according to the same standards that we apply ourselves.
Below you will find the list of third-party providers and systems used.
– Microsoft 365 for processing your enquiries by e-mail
– Atlassian Jira for processing your enquiries to us (also by telephone and e-mail)
– WooCommerce for handling your purchase in our web shop
– GoCardless for handling SEPA payments
– Apple – if you share the ring’s data with Apple Health
Sub-processors
ILOGS works closely with the company Joint Chinese Limited – at the address: Building 6 and 4, Huafeng Tech Park, Guangtian Road, Luotian Industrial Area, Songgang Town, Bao’an District, Shenzhen, P.R China – on the further development of the rings and the app, as well as the operation of the server in the EU. There is an agreement between the two companies to comply with the data protection rules.
How long is your data processed
The storage period for your personal data generally depends on the duration of the life cycle of your Nextring account. Your personal data is deleted as soon as it is no longer required for the purpose for which it was originally collected, unless we are legally obliged to store the data for longer. For example, your measurement data on sleep, daily condition and activity is only stored for as long as your Nextring account is active.
ILOGS is also legally obliged to store certain personal data for a certain period of time, e.g. for tax purposes. These prescribed storage periods may relate, for example, to accounting and tax requirements, legal claims or other legal purposes. Please note that the mandatory storage periods for personal data vary depending on the applicable law.
You can delete your Nextring account yourself at any time in the app. In addition, you can also inform us in writing that we should delete all of your data.
Cookies
The website, or rather the software installed on the server, uses cookies. Cookies are text files that contain information and enable you to use enhanced functionalities. (e.g. spam-protection verification in the contact form – if activated.) Cookies store only the information necessary for this and cannot cause any damage to your computer. You can define the storage period of your cookies yourself in your browser profile and delete cookies on your computer yourself at any time. Cookies are technically necessary in order to guarantee you the full functionality of this website at all times.
Legal basis for the processing
Our legal bases for processing your data depend on the respective processing purposes. These are:
– Contract
When we process personal data for the purpose of providing services, this is done on the basis of a usage contract that comes into being when you create your account and accept our terms of use.
– Consent
We process your sensitive personal data only with your consent. In some cases, your actions constitute consent to the processing of your data, e.g. when you insert health data into your notes or add health-related tags in the app.
– Legitimate interest
We process your personal data on the basis of our legitimate interests when we process it to market our products and websites, to provide our customer service and to improve our services. When deciding to use your personal data on the basis of our legitimate interests, we carefully weigh our own interests against your right to data protection in accordance with applicable law.
– Legal obligation
We must process certain information in order to comply with legal obligations, which may vary from country to country. Such obligations may derive, for example, from consumer protection or from tax laws.
Disclosure of personal data
We reserve the right to disclose personal data under certain circumstances, e.g.:
– if we have your express consent to do so
– if it is reasonably necessary for our legitimate interests in the course of conducting our business, e.g. in the event of a merger, acquisition or sale
– to protect the legal rights and property of Nextring, and
– to meet legal requirements. However, ILOGS will resist any request to grant judicial authorities access to user data for surveillance or law-enforcement purposes, and will notify the users if we receive such a request, insofar as this is legally permissible
Otherwise, your personal data will never be shared with individuals or other organisations.
Your data protection rights
You have these rights as an end user even if you have a contractual relationship with a distribution partner of ILOGS.
Duty to inform
Data subjects must be informed about the details of the data processing and their rights (who/what/when/where/how/why).
Right of access
Which of the data subject’s data is stored or processed must be able to be provided separately from the data of other persons.
Right to rectification
To avoid incorrect evaluations.
Right to erasure (“right to be forgotten”)
In the absence of necessity, consent and lawfulness. Personal data must also be deleted again once it expires (e.g. after the end of a business relationship).
Right to restriction of processing
For the duration of reviews or the safeguarding of legal claims. Without deleting it, data must be able to be excluded from processing.
Right to data portability
Data concerning a person must, on request, be passed on to other service providers and service operators. This has to be done in an automated or structured form.
Right to object
In the event of overriding interests, a data subject can prohibit the processing of their data.
Right to lodge a complaint
If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed in some way, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority https://www.dsb.gv.at.