Returns & Right of Withdrawal

Withdrawal and Refund

Right of Withdrawal

You have the right to withdraw from your contract with MYnextRING Shop within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (ilogs smartwear GmbH, Krone Platz 1, A-9020 Klagenfurt a. W., email: support@mynextring.com, tel.: +43 463 39 30 93) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. If you make use of this option, we will promptly send you (by email) confirmation of receipt of such a withdrawal.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

The consumer has no right of withdrawal in the case of contracts for:
Goods that are made to the customer's specifications or are clearly tailored to personal requirements.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the delivery costs (with the exception of the additional costs arising from your having chosen a type of delivery other than the least expensive standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is attributable to handling of them by you that is not necessary to check the nature, characteristics and functioning of the goods.